Frequently Asked Questions
Everything you need to know about shopping pre-loved at Jubilee Thrift.
How do you ensure the quality of your thrifted items?
Every piece at Jubilee Thrift undergoes a rigorous multi-point inspection process. We check for stains, holes, missing buttons, and functional zippers to ensure you receive only high-quality, wearable vintage and pre-loved fashion.
What is your return policy for vintage clothing?
Due to the unique nature of secondhand items, all sales are final. However, if an item was significantly misrepresented in the description or arrives damaged, please contact our support team within 48 hours of delivery.
How can I be sure the item will fit me?
Vintage sizing often differs from modern standards. We provide detailed flat-lay measurements (bust, waist, hips, and length) in every product description. We recommend comparing these measurements to a similar garment you already own.
How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Once shipped, standard delivery takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package is on its way.
Are the clothes laundered before they are sold?
Yes, we steam-clean or professionally launder all garments before they are listed. For delicate vintage items, we use eco-friendly sanitization methods to preserve the integrity of the fabric while ensuring it is fresh for its new home.
Do you offer international shipping?
Currently, Jubilee Thrift ships within the United Kingdom and to select European countries. Shipping costs and delivery timelines for international orders are calculated at checkout based on the destination.